I applied to a festival a long time ago and they never marked my submission as received and "IN CONSIDERATION." It's too late now. What should I do?
First, call the festival directly. Sometimes you will find that a festival DID receive your submission and that it WAS in fact considered, but that the festival simply neglected to track it in the System. If this is the case, ask the festival to go into the System and track it properly.
If the festival says flatly they did not receive your entry, there is not too much you can do to change that. With over 750,000 film festival applications throughout the world every year, you can bet a bunch get lost in the mail and disappear forever. If you work as a team or with an assistant, now's a good time to confirm that your package really did go out. If it's important to you, try to use a courier that gets a signature on delivery.
If you paid an entry fee by mail with your submission, then the fee is also lost in the mail, and we cannot help you - but you probably have not lost any money.
If you paid an entry fee online through the System, you are protected. Withoutabox does not pay festivals until they acknowledge that your entry is received and "IN CONSIDERATION" by their judges. If not received, you are entitled to a refund of your entry fee. Send us an e-mail with the details of the entry and we will reverse the charge.
NOTE: A $5 service charge will be deducted from the amount of your refund to cover Withoutabox's costs for both the initial transaction and the refund. This arrangement is very fair. It provides excellent insurance for filmmakers, accountability for festivals, and does not tax the System for errors made by others (whether the submitter, the festival, or the postal system).