Array ( [SCRIPT_URL] => /04help/wabbase/index_vp.php [SCRIPT_URI] => https://www.withoutabox.com/04help/wabbase/index_vp.php [no-gzip] => 1 [HOME] => /mnt/apache [CLASSDIR] => /mnt/web-content/WABLive/classes [WAB_HOME] => /mnt/web-content/WABLive [IMDB_ROOT] => /imdb/instance/mayhem [PERL5LIB] => /mnt/web-content/WABLive/www/lib/perl [HTTPS] => on [SSL_TLS_SNI] => www.withoutabox.com [SSL_SERVER_S_DN_C] => US [SSL_SERVER_S_DN_ST] => Washington [SSL_SERVER_S_DN_L] => Seattle [SSL_SERVER_S_DN_O] => Amazon.com Inc. [SSL_SERVER_S_DN_OU] => IMDb.com [SSL_SERVER_S_DN_CN] => *.withoutabox.com [SSL_SERVER_I_DN_C] => US [SSL_SERVER_I_DN_O] => DigiCert Inc [SSL_SERVER_I_DN_OU] => www.digicert.com [SSL_SERVER_I_DN_CN] => DigiCert High Assurance CA-3 [SSL_VERSION_INTERFACE] => mod_ssl/2.2.16 [SSL_VERSION_LIBRARY] => OpenSSL/1.0.0a-fips [SSL_PROTOCOL] => TLSv1 [SSL_SECURE_RENEG] => true [SSL_COMPRESS_METHOD] => NULL [SSL_CIPHER] => RC4-MD5 [SSL_CIPHER_EXPORT] => false [SSL_CIPHER_USEKEYSIZE] => 128 [SSL_CIPHER_ALGKEYSIZE] => 128 [SSL_CLIENT_VERIFY] => NONE [SSL_SERVER_M_VERSION] => 3 [SSL_SERVER_M_SERIAL] => 049C6958ED12B93E4289656CBC8C1B6E [SSL_SERVER_V_START] => Oct 22 00:00:00 2012 GMT [SSL_SERVER_V_END] => Oct 26 12:00:00 2015 GMT [SSL_SERVER_S_DN] => /C=US/ST=Washington/L=Seattle/O=Amazon.com Inc./OU=IMDb.com/CN=*.withoutabox.com [SSL_SERVER_I_DN] => /C=US/O=DigiCert Inc/OU=www.digicert.com/CN=DigiCert High Assurance CA-3 [SSL_SERVER_A_KEY] => rsaEncryption [SSL_SERVER_A_SIG] => sha1WithRSAEncryption [SSL_SESSION_ID] => B5D8DB7C2EE1C7BB77D3D4FE62BB3B5CFEA06AA416EE95A2B15B44C9EB6F82E3 [HTTP_HOST] => www.withoutabox.com [HTTP_ACCEPT_ENCODING] => x-gzip, gzip, deflate [HTTP_USER_AGENT] => CCBot/2.0 (http://commoncrawl.org/faq/) [HTTP_ACCEPT_LANGUAGE] => en-us,en-gb,en;q=0.7,*;q=0.3 [HTTP_ACCEPT] => text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 [PATH] => /sbin:/usr/sbin:/bin:/usr/bin [SERVER_SIGNATURE] => [SERVER_SOFTWARE] => Apache/2.2.16 (Amazon) PHP/5.3.14 proxy_html/3.1.2 mod_ssl/2.2.16 OpenSSL/1.0.0a-fips mod_perl/2.0.4 Perl/v5.10.1 [SERVER_NAME] => www.withoutabox.com [SERVER_ADDR] => 10.76.42.242 [SERVER_PORT] => 443 [REMOTE_ADDR] => 18.104.22.168 [DOCUMENT_ROOT] => /mnt/web-content/WABLive/geofest [SERVER_ADMIN] => firstname.lastname@example.org [SCRIPT_FILENAME] => /mnt/web-content/WABLive/geofest/04help/wabbase/index_vp.php [REMOTE_PORT] => 37723 [GATEWAY_INTERFACE] => CGI/1.1 [SERVER_PROTOCOL] => HTTP/1.0 [REQUEST_METHOD] => GET [QUERY_STRING] => id=58&c=13 [REQUEST_URI] => /04help/wabbase/index_vp.php?id=58&c=13 [SCRIPT_NAME] => /04help/wabbase/index_vp.php [PHP_SELF] => /04help/wabbase/index_vp.php [REQUEST_TIME] => 1394506513 [argv] => Array (  => id=58&c=13 ) [argc] => 1 )
I sent in a support request form, and I have yet to receive a response. What should I do?
We too are only human. We have a team of people working tirelessly to answer your questions, and sometimes it's hard to predict volume. On a good day we average our response time to be within three hours of receiving your request.
If it has been more than 24 hours without hearing from us, please re-send your request via our Online Support Form with a note saying "SECOND REQUEST"
We always appreciate your patience. So far our users have been very kind. Please remember, Withoutabox is a self-service System. We are here to help those who are truly stuck, or who are experiencing technical difficulties. Questions already answered in the Help Files may not always take priority.
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